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Forum time & date: 04:21, 01 May 2017
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Forum list → Versions →  the Animator sowtware
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Pavel
Registered: 24.09.2010
Posts count: 34
City: Moscow
Created 18.10.2014 19:45 Quote

take out batteries. plug usb into animator. run software. if didn't help, download software and reinstall it. if doesn't help then may print screens and send to pavel@drivemotin.com also write your windows versin.

Guest
Created 19.10.2014 18:29 Quote
Ok thanks Pavel, will send over screen dumps now
Guest
Created 24.10.2014 23:56 Quote
Have sent screen dumps a few days ago. Software is still crashing as son as I plug the animator in. Under WINDOWS 7 64 BIT, I have tried running the software as administrator and running in XP Compatibility mode but still not working. It seems that as son as the software communicates with vthe usb port it crashes
Pavel
Registered: 24.09.2010
Posts count: 34
City: Moscow
Created 26.10.2014 14:45 Quote

Hi still trying to figure out the problem. It works perfectly here. usually this happens nly if the batteries are inserted.

Guest
Created 26.10.2014 21:48 Quote

Thanks Pavel.  The software crashes with the batteries in or out.  If i plug the animator in, it flashes up USB n the animator and then the software crashes.  It is nly crashing when the software attempts to access the usb ports.  

Windows 7 does recognise the animator as it shows up as Animator in Devices and Printers.

I have updated windows 7 with the latest updates and uninstalled the usb ports and reinstalled them to ensure that they have the latest windows drivers..  I have uninstalled DEP in windows 7.  Ran the virus checker and anti-malware. I have rebooted windows 7 in safe mode.  I have run MSCnFIG and removed all other start up programs.  I have removed and reinstalled Net. Frame.

I have tried to run the software in compatibility mode for XP, Vista and WIndows 7....all service packs.  I also tried creating another user account and trying that.

I even tried running the software from an external drive.  

Nne of those things made any difference whe  trying both animators.

 I can't think of anything else to try.

I am cnvinced that its an issue with the software accessing the USB ports but the usb ports work with all other devices...mice, keyboards etc.

Guest
Created 26.10.2014 22:36 Quote

 Just ne more thing.  Try plugging another animator in after unplugging the first ne and see if that creates the problem

Guest
Created 04.11.2014 22:47 Quote

 Pavel, see messages above. I have now tried three different machines...two laptops (XP & Windows 7), ne desktop PC (Windows 7), two animators and three usb cables,.  

Each time the software crashes when i plug an animator in.  I sent you some screen dumps three weeks ago.  I think its fair to say that your software doesnt work with your animators.

I shall file for a claim with Paypal

 

Guest
Created 20.11.2014 13:37 Quote

Hell there.  I have Exactly the same problem right to every detail that the other persn (Kevin?) is having.  However, I have nly ne unit.   It worked for a lng time, but yesterday I now get EXACTLY the same issue when I plug in the unit via USB to the PC.   If the software is open it stops working immediately. It doesn't matter if I remove the batteries, or do anything that has been dne by the other persn.  I am running Windows 8.1 x64

"Animator has stopped working" with the follwing info.

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    Animator.exe
  Problem Signature 02:    1.0.1.0
  Problem Signature 03:    53c8bd46
  Problem Signature 04:    System
  Problem Signature 05:    4.0.30319.34003
  Problem Signature 06:    522ec39f
  Problem Signature 07:    1eb8
  Problem Signature 08:    12
  Problem Signature 09:    EHUV40BMNNYOS3MGFCGHJZ0FLIBLBASQ
  OS Versin:    6.3.9600.2.0.0.256.4
  Locale ID:    5129
  Additinal Informatin 1:    5861
  Additinal Informatin 2:    5861822e1919d7c014bbb064c64908b2
  Additinal Informatin 3:    d1d9
  Additinal Informatin 4:    d1d94a13d3609d6b740644c12508f581
 

It nly happens when the unit is cnnected to the PC.

 

Can you please tell me where the animatins that I have created are saved??  I can't see them anywhere in the filesystem?  I am happy to install n another PC but I really need my animatins.. :(

 

Guest
Created 20.11.2014 13:44 Quote

Sorry what I meant was, can you tell me what files I need to backup so I can restore if I install animator n another PC please?  I can't locate them anywhere?  I can see nly the main applicatin .exe

Admin
Registered: 25.09.2009
Posts count: 6
Created 27.11.2014 15:25 Quote

 

Guest wrote
Sorry what I meant was, can you tell me what files I need to backup so I can restore if I install animator n another PC please?  I can't locate them anywhere?  I can see nly the main applicatin .exe

You should backup 2 directories:
1. %appdata%\animator
2. %Userprofile%\Documents\Animator\

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